Survey findings address key issues of productivity, work/life balance, emotional and physical wellbeing, anxiety and perceptions about risk.
Download the survey report here
Americans who were fortunate enough to keep their jobs began working from home in mid-March due to the COVID-19 pandemic. This group — an estimated 25% to 30% of the workforce — was thrust overnight into a different way of working.
Chubb wanted to gauge perceptions of the American workers whose home became their workplace. We wanted to understand how they perceived different risks that were new or elevated in a work-from-home environment.
What was their experience? Were they more or less productive? How did they manage work/life balance?
The answers to these and other questions are important even as workplaces reopen. For some who work in large cities and rely on public transportation, the work–from–home environment will continue for some time. Many who are returning to their workplace will continue to work from home part time as part of a staggered schedule. And as business leaders contemplate the workplace of the future, the experiences of people who worked from home during COVID–19’s peak can provide valuable insights about the experiences of workers, the risks they face and maintaining strong mental health and emotional resilience.
Among the key findings of the survey:
The survey results tell a story about American workers who proved to be remarkably adaptable, resilient and committed to their work and their family and friends in a work from home environment,” said Sean Ringsted, Chief Digital Officer and Chief Risk Officer at Chubb. “At the same time, there are strains in managing the balance between work and family. Our survey also finds the risks from cyber attacks
and poor ergonomics in a work-from-home environment are very real.